Resetting your ID and password

Enter your email address to reset your account

If you have forgotten your ID or password, please enter the same information as your registered member information and press the "Submit" button.

If you have correctly entered your registration details, we will send you an email to your registered email address with instructions on how to proceed.

*This service cannot be used if you are unable to receive emails due to changes in your email address, etc.

*If you are unable to reset your password, please contact us via Help, stating your name, date of birth, and phone number.

  • Name (in Katakana)
    required
  • email address
    required